<%@ Page Language="vb" AutoEventWireup="false" Codebehind="aboutus.aspx.vb" Inherits="AdventureOnWheel.enquiry2"%> Adventure On Wheels


 
 
International Returns
You may return any unused item(s) within 30 days for an exchange or a full refund. Authorization is not needed, however, a call to our Customer Service (+65 6792 4495) may help you avoid an unnecessary return. Use the original carton and pack the merchandise securely.

Clearly mark the outside of the carton ***CONTENTS - RETURN GOODS OF Singapore ORIGIN***. Enclose the invoice with a brief explanation for the return/exchange. Ship the package prepaid, we do not accept return merchandise shipped COD. A SGD$30.00 or 10% restocking fee, whichever is higher, applies only after 30 days. For items with a manufactured warranty, please follow the instructions specified by the manufacturer.

International Payment Options
We accept Visa, MasterCard, American Express, Discover and JCB credit cards. Along with money orders in SGD dollars or wire transfers. We do not ship any merchandise international as COD.

Shipping Options

Standard Shipping:
  • We pay for air delivery via Speed Post on all orders internationally.

  • The option of upgrading your shipping service is available at an additional cost. All shipping charges outside of the Singapore are the responsibility of the customer.

  • Most orders placed by 12:00 am Singapore time will ship the same day! If you choose to ship your order via TNT, UPS or Fedex, your order must be placed by 12:00 pm Singapore time in order to ship the same day.


Alternate Shipping Services:
  • Expedited shipping services including TNT, UPS, Fedex and EMS are available. Additional charges will apply.

  • If the charges for a shipping service says "Will Notify", we will contact you with the exact shipping charges.
 
Q: How can I contact Adventure On Wheels ?
A: You can email us at info@adventureonwheels-sg.com or and by phone +65 6792 4495. Remember to include      or have ready a complete ship-to address, credit card information and your phone number. Please print      clearly. All of our staff speak English only.

Q: How can I pay for my international orders ?
A: Adventure On Wheels is unable to send any order C.O.D. on international orders. Payment due must be      received by Visa, MasterCard, American Express, Discover or JCB credit card, wire transfers or money orders      in SGD dollars at time of placing order. For details for wire transfers please email info@adventureonwheels-     sg.com. Your order will be shipped once payment has been received. *We reserve the right to cancel any      credit order and request payment in advance. A copy of identification may be required to process your order.

Q: Can I back order ?
A: We are able to order international orders upon request.

Q: Are prices shown in Singapore dollars only ?
A: Yes. Our catalog prices do not include duties or value-added taxes. These charges are the responsibility of the      customer and will be billed to you at or after delivery. For more information on duty rates or import restrictions      contact your local customs office.

Q: Will Adventure On Wheels shipped my orders internationally ?
A: Yes, all international shipping charges are the responsibility of the customer. Specify your choice of shipping      at the time of order. Our staff will let you know with exact shipping charges and expected arrival time prior to      your order being processed. Shipping cost is added to merchandise value and billed to the customer by      Adventure On Wheels. All merchandise is documented with value paid for customer clearance.


 
 
Helmets
To measure your head size, wrap a cloth tape measure horizontally around your head about one inch above your eyebrows and ears. This will measure the largest portion of your head.

Select the helmet size that is closest to your head size. Often times your head measurement may fall between two helmet sizes. When this occurs you should first try the smaller size.

When wearing a helmet, it should be snug. If it is not snug, it is too big for you. With the helmet on and chin strap fastened, if you can move the helmet easily from side to side and up and down without moving your head, the helmet is too big. Try a size smaller.

Be aware that different helmets fit different head shapes. A helmet that will fit one person perfectly may not fit another person with the same size head, due to the shapes of their heads being different.

 
Jackets, Shirts, Pants and Suits
To measure for a jacket, shirt, pants, or a suit, it is best to have someone help take your measurements. For consistency, take all measurements from the same side of the body. Stand straight, with feet about six inches apart.

Some apparel brands use European or U.K. sizes. Be sure to check the brands size chart for the U.S. size equivalent before ordering. European clothing sizes are typically 10 higher than the U.S. size. For example, if you wear a size 46 jacket, the European size would be a 56.

Sleeve
Start with measuring your sleeve length. With your arm slightly bent, start from your neck bone, measure over your shoulder and elbow points, and end at the wrist bone. This is also called Center Back (CB) Sleeve length.

Chest
Next measure your chest. You will want the total circumference of your chest at its largest point. Stand straight with your arms out, and measure under your arm pits, across the breast bone with arms relaxed. Make sure the tape measure is parallel with the floor.

Waist
Stand in a mirror and bend to one side. Where your body creases is your natural waist. Measure around your natural waist line while keeping the tape measure parallel with the floor. Relax when taking the measurement.

Hip
The hip measurement is the total circumference at your hips largest point. Keep tape measure parallel to the floor, and relax when taking measurement.
 
Inseam
The inseam is the total length of the inside seam from your crotch to your ankle. Stand straight, but relax when taking measurement.

Outseam
The outseam is the length of the outside seam from your waist to your ankle.

Center Back (CB) Length
The Center Back Length is the measurement from your neck bone, down your spine to your waist.

 
Boots and Gloves

Boots
Some boots are sized in typical US measurements, while others are sized to European specs. Please view the size chart of the boots you want to order to find the proper size conversion. If you typically wear a half size, order the next size larger for boots that are only offered in full sizes.

Gloves
To find the proper size gloves, measure the circumference around your dominant hand, across your palm and just behind your knuckles, not including your thumb. If the measured size of your hand is in between sizes of the gloves that interest you, choose the size larger if you want a loose fit and the smaller size if you like a tighter fit. Remember that leather gloves will break in and stretch after some use.
 
Need more help?
If you still need help, feel free to call our staff; @ +65 6792 4495 (Monday – Saturday)
Time: 11 am to 7 pm (Singapore Time)
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